Quick summary of Reschedule/Cancellation policies:
Appointment changes Remember to give 48 hours notice to receive a partial refund. If you cancel/reschedule within 24 hours you will not receive a refund, and if part of a program, the rescheduled/cancelled appointment will be deducted from your program. Appointments cancelled more than 48 hours in advance will incur no penalty.
Program deposit is non-refundable, and program tuitions will not be refunded once deposit for the program or payment in full has been made, a first appointment commenced, or course start is begun, whichever comes first. Susan wants your full commitment before you begin, as she is fully committed to your progress. In addition, program content is virtual and therefore viewable or downloadable in its entirety. Note: this is not a subscription, you agree you are responsible for the full payment fees for the entire Program, whether or not you actually attended or complete the Program, and whether or not you have selected lump sum or another payment plan extended to you for your convenience. Course tuitions will not be refunded once they have begun, as all of the audios and videos are downloadable. Susan wants your full commitment before you begin, as she is fully committed to your progress once you are her student/client. If circumstances necessitate, you may request to delay your start date of a clinic program for up to 90 days from your original start date, or group program you may join the next group offered. Both changes incur a change fee of €150. If your program includes appointments and you are not able to complete them before the program expiry date, you may extend your expiry date for up to a 3 month period one time, incurring a change fee of €150. Course content is Non-transferable and cannot be shared. If participant breaks this policy or any other aspect of the Course Participation Agreement it is grounds for expulsion without refund.
Change/Cancellation of Jyotish consultations Due to the lengthy advance preparation required for Jyotish consultations, no refund will be rewarded for appointments cancelled within 14 days of the scheduled Jyotish consultation. Changed appointments must be rescheduled within 14 days of the original appointment and are subject to a fee of €20 for the time needed for the provider to restudy the assessment.
Change/Cancellation of Event participation Event participation changed within 5 days of the start date will be charged in full; Less than 10 days will be charged 50% of the total cost.